CUSTOMER SERVICE AGREEMENT
This Customer Service Agreement (the "Agreement") is entered into between the customer (hereinafter referred to as the "Customer") and Kendra J. Lewis & F500 Fierce, protected by The F500 Strategy Lab LLC (hereinafter referred to as the "Provider"). This Agreement outlines the terms and conditions governing the provision of digital products by the Provider to the Customer.
1. DIGITAL PRODUCT
The Provider agrees to deliver the Corporate Conversion Kit and any additional digital resources as described in the product outline. The Customer acknowledges that the Provider is solely responsible for the development, delivery, and content of the digital product.
2. PAYMENT
The Customer agrees to pay the fees specified by the Provider for the digital product. Payment is due at the time of purchase and is required to access the product.
3. REFUND POLICY
The Provider offers a 7-day "Kick Rocks" refund guarantee. If, within 7 days of purchase, the Customer feels the product does not meet expectations, the Customer may request a refund with no hard feelings or questions asked. Refund requests must be submitted in writing within the 7-day window. Due to the digital nature of the product, no refunds will be issued after the 7-day period.
4. INTELLECTUAL PROPERTY
The Customer acknowledges that all materials, including but not limited to content, videos, and intellectual property provided by the Provider, are the exclusive property of the Provider. The Customer may not reproduce, distribute, or sell these materials without the Provider's express written consent.
5. DISCLAIMER AND LIMITATION OF LIABILITY
a. The Provider does not guarantee any specific results from the use of the Corporate Conversion Kit and shall not be held liable for any business or financial outcomes the Customer may experience.
b. The Provider makes no warranties, express or implied, with respect to the digital product provided, and disclaims any implied warranties of merchantability or fitness for a particular purpose.
c. In no event shall the Provider be liable for any indirect, consequential, special, incidental, or punitive damages arising out of or in connection with this Agreement or the use of the digital product.
6. CONFIDENTIALITY
Both parties agree to maintain the confidentiality of all information shared, whether business, financial, or technical, and shall not disclose such information to third parties.
7. GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of Tennessee, without regard to its conflict of laws principles.
8. ENTIRE AGREEMENT
This Agreement represents the entire understanding between the parties concerning the subject matter hereof and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties.
Refund Policy Reminder:
The Provider is confident that the Corporate Conversion Kit will help you break into the world of corporate sales, which is why a 7-day "Kick Rocks" Guarantee is offered. If, after accessing the Kit, you feel it’s not delivering the value you expected, just let us know within 7 days, and a full refund will be provided—no guilt trips, no hard feelings. The Provider believes that once you dive in, you'll find substantial value inside, but this refund period allows you time to assess.
By agreeing to this Agreement and completing your purchase, you acknowledge that you have read and understood this Agreement, including the 7-day refund policy.